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wBox Restaurant from WaveSoft, is the next generation total wireless Point-of-sale solution for the hospitality and retail industries. Incorporating the latest Pocket PC technology, wBox offers the industry a whole new service and management opportunity not previously available. The system eliminates intensive paper operations, reduces labor costs and provides a fully integrated one-stop order taking process.
Minimum
System Specifications • One
Desktop PC with Win2000/XP • PDA with
PocketPC3.0 or above • Printers • 802.11bg Access
Point
wBox is a perfect Line (Queue) Busting tool to increase revenues and services for retails, quick service and drive-through operations. Retail and quick service environments are extremely dynamic and competitive, events such as promotion, holidays and peak hour handling poses great constraints on existing POS stations. The fixed terminal fails to resolve a sales-surge condition, nor does it address the need for field sales/payment processing capability. wBox can be used a standalone mobile POS system, or through open interface connecting with third party POS systems. Combining the power of the barcode, mobile printing, payment processing and customer loyalty modules, wBox can offer on-demand customer checkout, redemption and enquiry which resolve critical business processes at daily retails operation. The end result is the dramatic increase in sales throughput and improved service quality.
Open Interface and Integration wBox solution is designed with third party integration in mind, so existing system developers and integrators can take advantage of wBox’s comprehensive mobile functionalities without major resource investment. wBox adopts a very scalable 3-tier application framework based on the advanced WaveSoft Middleware Server (WMS). The handheld client is a true native PocketPC application with a self-contained database, thus it is server independent and off-line capable. The WMS layer provides important open wireless connectivity and seamless DBMS integration. In comparison to Terminal or Web service applications, wBox can fully take advantage of today’s handheld computing power delivering an extremely efficient, reliable and battery friendly mobile solution. Through our well-defined open interface specifications, wBox has been successful shipped worldwide as an integral wireless application with existing POS systems.
Lemon Moon, LA, USA. We are utilizing Squirrel’s handheld order devices powered by WaveSoft wireless technologies. The servers at Lemon Moon take orders from guests standing in the line-up, the resulting orders print into the kitchen in real-time. When the guests reach the cashier, they pay, receive an order number and take a seat, then the server delivers the made-to-order meal to the guest. The results at Lemon Moon were immediate. The addition of handhelds has doubled our speed of service; which has enhanced customer satisfaction and revenue. Read More. Pearl Castle Cafe, Richmond, Canada. We wanted a system which is reliable and efficient that can help us to speed up the food ordering and serving flow during daily peak hours. As the result, we chose WaveSoft’s wBox package which is the most advanced and cost effective system in the market. “With only three handheld terminals, the restaurant has increased its business by 15 percent, by adding 50 guests per night. The handhelds cut 5-10 minutes off each table, so with 30 tables you wind up with 3 to 5 more tables per hour”. HardRock Caf? Singapore. Since opening its first restaurant in London in 1971, the Hard Rock Caf?chain has become a global phenomenon: it now has 108 restaurants, serving customers in 41 countries. The Hard Rock Caf?management in Singapore needed to find a way to enhance customer service and reduce the amount of time that patrons had to wait for their orders. Plus, the restaurant had to cut down on training costs, as well as institute more-effective revenue controls and a process for tracking customer preferences and sales trends to improve profitability. A Panacea installed seven IBM SurePOS 500 terminals running with CompuWave’s PocketPC based handheld system. Hard Rock Caf?has experienced nearly uninterrupted uptime and a smoother workflow. The restaurant expects a full return on investment (ROI) for the new solution in less than one and a half years. The rapid ROI is achieved, in part, by reducing the cashier headcount by 40 percent and staff training costs by approximately one half. By leveraging new handheld functionality, Hard Rock Caf?wait-staff and cashiers can rely on quick access to real-time menu and pricing information to respond rapidly to diners. “human error during the order-entry process has been reduced to almost zero, resulting in improved efficiency, consistency and customer satisfaction”. Read More. Gino Caf?, Shanghai China. Gino require d a restaurant POS system that reduces propensity for human error which in term leads to lower customer turnover and thus lower revenues. FeYa Technologies proposed a complete system restaurant solution based on their Elite32 POS system and WaveSoft (CompuWave) wireless handheld solution. We have noticed dramatic improvement on the restaurant’s operation since automated system was installed, “the solution was efficient, easy to use, robust, and foolproof". Read More. Singapore Island Country Club (SICC), Singapore. The total wireless POS system for SICC will encompass all the important aspects of wireless ordering as well as allowing the members of the club to swipe their membership smart-chip cards into the handhelds as well as at the Wincor Nixdorf POS terminals. This helps to eliminate double tasking in order taking and receiving payment. As the club wants to provide a hassle-free environment to its exclusive members, we will be linking the POS system, both wireless and non-wireless into the back office of the club. Now members are able to order food or drinks ahead of time and from a far distance from the eating outlets. Read More.
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